OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
79 ratings and 59 comments received in the last 90 days.
06 February 2025
Excellent service was received in every aspect of my purchase
04 February 2025
Very satisfied but it would have been more helpful for staff to have been more proactive advising on actual manufacture completion, delivery date and time
03 February 2025
I found staff friendly and approachable. By striking a balance between offering help and advice when needed and not trying to be pushy was welcome. The whole experience from sales and the eventual pickup of my car was absolutely seamless.
31 January 2025
Good service
04 January 2025
Kept up to date from Brian regarding expected delivery date and detailed handover explaining the car features
01 January 2025
Very smooth and easy process. Brian was super friendly and answered all of my questions promptly. Car was in perfect condition on collection and Brian showed me all of the functionalities. Great service from start to finish, and I would come back.
01 January 2025
All staff were friendly and helpful
29 December 2024
Staff at the centre couldn't be more helpful. They were very friendly and helped me with the whole process. Which is exactly the reason I went back to the same dealership again
18 December 2024
no updated when my car was delayed. I received an email day before by Beth to say it as not here so handover couldn't happen. I then had to chase it and no updates. Due to Beth going h on holiday Scott took over my purchase. This was the best thing.
22 February 2025
Excellent team at John Clark Mini service
18 February 2025
Great customer service
17 February 2025
My vehicle was collected on time and dropped off early. This was followed up by a text and video outlining all the checks carried out.
11 February 2025
Great service
10 February 2025
I was happy with customer service
09 February 2025
Friendly staff and very informative
09 February 2025
:)
07 February 2025
Super professional always putting the customer first. Great personal service. Val assisted at every opportunity to keep me in the loop & Adam so kindly dropped me off in town. Above and beyond the call of duty. Five stars all round.
07 February 2025
Nothing to fault
06 February 2025
Accustomed to an underbody video. No response to two requests of whether its been done or no longer available.
20 February 2025
Brian went above and beyond both during the purchase and delivery of my car. Really pleased with everything. Couldn't fault anything.