OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
76 ratings and 50 comments received in the last 90 days.
20 August 2024
A very easy experience and Brian gave us a great handover
08 August 2024
from initial query to handover was keep in the loop at all times, very professional service.
03 August 2024
Beth went over all the controls in the car and made the experience very straightforward
03 August 2024
From start to finish first class service
14 July 2024
Beth was excellent and found the car we wanted. Due to an unforeseen issue with software, there was a delay but we were compensated with a courtesy car, paint protection and £200 to use as we wish. Beth and Alistair couldn't have done more.
11 July 2024
Excellent service, courteous and helpful. Never felt rushed into a purchase.
10 July 2024
Nothing is a problem, they bend over backwards for you
06 July 2024
Got everything we wanted
30 June 2024
Staff and the customer care when I collected my car. Brian was so good explaining and setting things up for me
14 September 2024
Friendly and professional staff
14 September 2024
As stated previously, service could not have been better
13 September 2024
Because of the care and attention of this assistant. I think her name was Pam but not sure.
12 September 2024
The visit to the service desk was friendly
12 September 2024
Price was on the high side, so not 5 star
09 September 2024
Top class customer service dropped my car off for service and got I lifted home
08 September 2024
Any problems quickly and affectively dealt with.
08 September 2024
Excellent customer service
03 September 2024
Val was fantastic really liked the video from the mechanic and the updates were excellent
28 August 2024
Really quick and delivered within timescales. Kept up to date as always and Lynsey was lovely! Jim (the mechanic) always let's me know what's going on with my car too!
04 September 2024
As above, Brian our salesperson was very attentive, professional, pleasant in manner and explained everything we needed to know.