1. All MINI company cars booked in for a service or maintenance that don’t need a replacement car or collection and delivery service will be given an appointment within three working days

2. All MINI company cars booked in for service or maintenance that do require a replacement company car are guaranteed an appointment within seven working days. Any fees will be clearly shown when a booking is made

3. For service or maintenance appointments, we’ll collect and deliver MINI business cars free of charge within a 15 mile radius*

4. We’ll respond to any booking requests within 20 minutes, downtime chases within 15 minutes and will complete invoices within five working days

5. There’s no charge for the disposal of replacement parts and environmental waste

6. A three-year unlimited mileage warranty covering any manufacturing defect, including bulbs, is included for complete peace of mind

7. We’ll always use our own initiative, authority and goodwill to minimise vehicle downtime

8. When a vehicle is recovered by MINI Emergency Service, a status update will be given within two hours of its arrival. Any repairs will begin within 48 hours

9. All vehicles will be given a complimentary wash and vacuum after a service or major repair

10. If a vehicle fails its first MOT, the cost of replacement parts and labour will be covered**